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New look. Same commitment. Decision Resources Group becomes Clarivate. Read more here

Key Account Management

DRGC is valued as a strategic thought partner for biopharmaceutical and medtech key account management (KAM) teams by working with our clients to maximize commercial opportunities with actionable insights and valued strategic direction for multiple customer groups.  

Based on client needs, our range of services are rooted in developing customer-facing strategic and tactical plans for execution"


Deep Expertise

Our expertise includes managed markets, payer teams, and multiple types of Organized Customer Groups (OCGs), including, but not limited to: Integrated Delivery Networks (IDNs), Systems of Care (SOCs), Accountable Care Organizations (ACOs), and independent Physician Groups.


Broad Capabilities

In developing a KAM strategy to maximize account opportunities, we leverage a thorough analysis of the healthcare environment, coupled with our experience in account leadership expertise and strategic consulting, in order to analyze core issues, develop and vet working solutions, and create strategic and tactical recommendations.

We have also created Key Performance Indicators (KPIs) to measure the effectiveness of KAM teams and customer-facing tactics.  Finally, we have a full suite of customized training and communication solutions to support Headquarters and Field-based KAM teams, including live group events, in-person training, blended learning programs, and off-the-shelf curriculum programs.



Capabilities include:

  • Regional & Account Strategy
  • Resource & Tool Development
  • Field Alignment & Pull Through
  • Field Training