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Decision Resources Group

Updated Effective: May 2018

At Decision Resources Group (which includes DR/Decision Resources LLC, Decision Resources, Inc., Millennium Research Group, Inc., Sigmatic Limited, and DRG Singapore Pte Ltd., and all of its subsidiaries, group companies, affiliates, and directors, employees , assigns, and successors), we take your privacy very seriously, and are committed to protecting your personal data. This Privacy Notice sets out the way in which Decision Resources Group collects, uses, discloses, transfers, and stores your personal data when you use our website or other digital platforms.

You are advised to carefully read the Privacy Notice before using this website.

Please note, our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of every other website / digital platform that you visit.

  1. 1.  Collection and Use of Personal Data

    Personal data is information that may be used to identify or contact a single living person (including but not limited to name, address, e-mail address, user name, telephone number, age, date of birth, gender, education qualifications, posts and other content you may submit to our websites or portals, and may include sensitive information such as information relating to your health, medical complaints and treatments).

    All personal data that we collect about you will be, where applicable, recorded, used, and protected by us in accordance with applicable data protection legislation and this Privacy Notice. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organizations, for example, our sponsors and partners. Please note, if you do not choose to provide us with the requested personal data, we may be unable to offer you our products or services.

    In broad terms, we use your personal data for the following purposes:

    • to administer and provide access, information, products, and/or services, including subscriptions, you request or for which you have expressed an interest;
      • for learning content/initiatives, this may include registering for your membership and/or learning course; resetting passwords; and providing progress or completion status for a course or a quiz, certification enrollment, certifications earned and/or expired, new learning material, learning content updates, learning surveys, information about events, and other similar purposes necessary to administer and provide learning content/initiatives.
    • to communicate with you, if any products or services you have requested are unavailable, or have been updated;
    • for fraud screening and prevention purposes;
    • for record keeping purposes;
    • to carry out market research, so that we may improve the products and services we offer;
    • to track and record your activity on our digital platforms;
    • to review your survey responses;
    • to share your activity with the organization who registered, sponsored, or is associated with your online account or subscription;
    • to create an individual profile for you, so that we may understand and respect your preferences;
    • to personalize and improve your experience on our digital platforms;
    • to personalize and/or tailor any communications, advertisements, and/or requests for feedback and input that we may send or share with you;
    • to process your application for employment; and
    • for profiling purposes, to enable us to personalize and/or tailor any marketing communications or learning content/initiatives that you may consent to receive from us.


    When we provide you with products or services, we may collect and store any personal data that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number, and payment card details.

    When you sign up with us for an online account, register to receive marketing communications and/or learning content/initiatives from us (and/or our group companies), fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal data, we may collect and store any personal data that you provide to us, and may use it to personalize and improve your experience on our digital platforms, provide products and services you request from us and/or may be of interest based on your activity on our digital platforms, and carry out profiling and market research.

    When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how you use our digital platforms to enable us to create better content and more relevant communications:

    • how you have reached our digital platform, and the internet protocol (IP) address you have used;
    • your browser type, versions and plug-ins, and operating system;
    • your journey through our digital platforms, including log-ins, which links you click on, any searches you made, how long you stayed on a page, page views and/or loads, downloads, and other page interaction information, including but not limited to metrics regarding your journey;
    • what content you like or share;
    • which advertisements you viewed and those advertisements to which you responded;
    • which pop-up or push messages you viewed and to which you responded;
    • your subscription status;
    • information collected in any forms you complete; and
    • for learning content/initiatives, we may also collect additional information:
      • quiz responses; success status (pass/fail); learner score; time spent on course; course progress; completion status; video/audio views; time on video and audio; downloads; click paths while on learning; search queries; chat responses; survey responses; device type; browser used; login history; learning activity statements; eCommerce transactions; and Google analytics data.


    We may also infer your country or location from the IP address you use to access our digital platforms and we may analyze which marketing activity led to your taking specific action on our digital platforms (e.g., downloading the app).

  2. 2.  Offers and Opportunities from Us and Our Group Companies

    We want you to be the first to know about new products and services, and occasional offers from our partners. We may share these offers with you only with your prior consent. You may unsubscribe from receiving these offers by clicking here or by emailing us at privacyrequests@teamdrg.com. Please note, if you do not choose to receive this information, we will be unable to keep you informed of new services, products, events, updates to the products, services, and/or subscriptions you have purchased, or special offers that may interest you.

  3. 3.  Children

    We understand the importance of taking extra precautions to protect the privacy and safety of children using Decision Resources Group’s products and services.

    If you are under the age of 16, you must first tell your parent or legal guardian that you wish to register on our digital platforms and get his or her consent. You must make sure that your parent or legal guardian knows and agrees each time before you:

    • email us, or ask us to email anything to you;
    • send any information to us;
    • enter any competition or game that requires information about you or offers a prize;
    • purchase an official membership; or
    • offer or agree to buy anything online.


    Once we receive appropriate authorization or consent from your parent or legal guardian, we may collect your date of birth and retain that with your name and other details you may provide. This is so that we may ensure we treat you in an age appropriate way in line with this Privacy Notice.

    For so long as you are under the age of 16, we will not send you any marketing communications, allow you to access any of our digital platform message boards, or share your details with our partners.

  4. 4.  Sharing of Personal Data

    As a global business, Decision Resources Group may share your personal data with Decision Resources Group companies, partners, service providers, and other trusted third parties based outside of the country in which you live.  We share your personal data with these partners so that these partners may process your data on our behalf, as necessary, in connection with providing our products and services, fulfilling contractual arrangements, and legal or regulatory requirements. Decision Resources Group requires that its service providers and such other third parties keep your personal data confidential and that these partners only use the personal data in furtherance of the specific purpose for which it was disclosed.

    We may also share your personal data with:

    • law enforcement or government authorities where they have followed due legal process to request us to disclose the information;
    • third party providers of services, such as data processing; and
    • web analytics tool providers.


    By using a Decision Resources Group site, or otherwise providing Decision Resources Group with personal data, you agree to our right to transfer your personal data in accordance with the terms of this Privacy Notice, and applicable data protection laws and regulations. Decision Resources Group will ensure, to the reasonable extent possible, that any partner processing your personal data outside of your country of origin is required to implement measures to protect your personal data, and is only entitled to process it in accordance with Decision Resources Group’s instructions.

    Many countries do not afford the same legal protection to personal data as you might enjoy in your country of origin. While your personal data is in another country, it may be accessed by the courts, law enforcement, and national security authorities in that country in accordance with the specific country’s laws and regulations.

  5. 5.  Retention of Personal Data

    Decision Resources Group makes it easy for you to keep your personal data accurate, complete, and up to date. We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.

  6. 6.  Cookies

    As is common amongst website operators, we use standard technology called ‘cookies’ on our website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and cookies are used to record how you navigate this website on each visit. For information on how Decision Resources Group uses cookies and other tracking technologies, please see the Decision Resources Group Cookies Policy.

  7. 7.  Safeguarding Your Personal Data

    We take all reasonable precautions to keep your personal data secure, and require any third parties that handle or process your personal data for us to do the same. Access to your personal data is restricted to prevent unauthorized access, modification or misuse, and access is only permitted on a need-to-know basis among our employees of Decision Resources Group companies, partners, service providers and other trusted third parties.

  8. 8.  Your Privacy Rights and Whom to Contact

    If you have any questions, comments, or concerns about how we handle your personal data, then you may contact us at privacyrequests@teamdrg.com.  If you have subscribed to receive marketing communications, and you wish to unsubscribe, you may do so by clicking here.  You may also correct or update your personal data at any time by changing your profile on our website.

    For individuals who may avail themselves of the rights under Article 15 of the EU General Data Protection Regulation 2018 (Regulation (EU) 2016/679) (the “GDPR”), by submitting the subject access request form, you may request reasonable access to view and review your personal data and request correction and deletion where appropriate. In order to protect your privacy, we will take reasonable steps to verify your identity before granting access to your personal data.  You have the right to tell us if you:

    • don’t want to be contacted in the future by us or other DRG group companies;
    • would like a copy of the personal data which we hold about you;
    • would like to delete the personal data we hold about you in our records;
    • wish to report any misuse of your personal data.
  9. 9.  Changes to Our Privacy Notice

    We may change our Privacy Notice from time to time and post the updated version of the same. We encourage you to visit frequently to stay informed about how we use your personal data.

  10. 10.  Handling Privacy Concerns

    If you have any questions about this Privacy Notice, or if you believe that your personal data is not handled in accordance with the applicable law or this Privacy Notice, you may contact the Data Protection Officer in writing (1) electronically via email at privacyrequests@teamdrg.com, or (2) by mail at either Data Protection Officer, Sigmatic Limited, 9 Appold Street, 3rd Floor, London, United Kingdom, EC2A 2AP or Data Protection Officer, Decision Resources, Inc., 500 Boylston Street, 3rd Floor, Boston, Massachusetts 02116.

Updated Effective: October 2015

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEB SITE. By using the Web Site, you are agreeing to comply with and be legally bound by these Terms of Use concerning access to and use of the Web Site and Content provided on the Web Site and our Privacy Policy.

Welcome to our website (the “Web Site”). The Web site is operated by Decision Resources, Inc. on behalf of our affiliated companies (collectively, “Decision Resources”, “we”, “us” or “our”). The Web Site provides you with access to reports, graphics, images, documents, materials, webinars, information, products and services (the “Content”). Some areas of the Web Site may have additional terms of use posted. If there is a conflict between the Terms of Use and the terms of use posted for a specific area of the Web Site, the latter shall control your use of that area of the Web Site.

If you are accessing this Web Site as a paid customer or subscriber of our products or services, then your use of such products or services will also be governed by your specific agreement(s) with us for such products or services (the “Product Agreements”). If the terms of any Product Agreement contradict these Terms of Use, then the Product Agreement will take precedence and govern your use of such products and services.

We may change these Terms of Use at any time without notice to you. Your use of the Web Site after any changes have been posted will constitute your agreement to the modified Terms of Use and all of the changes. Accordingly, you should read these Terms of Use from time to time for any changes.

  1. 1.  Use of Web Site Content.

    We grant you a non-exclusive, non-transferable, limited license to access and use the Content solely in accordance with these Terms of Use. Subject to these Terms of Use, you may view, download and print the Content solely for your personal, informational, noncommercial use. You agree not to reproduce, distribute, display, perform, transmit, modify, sell or otherwise make available any of the Content, in whole or in part, in any manner that is not authorized by us in writing. You will not remove or modify any copyright, trademark or other proprietary notices that we have placed in the Content.

  2. 2.  Proprietary Rights.

    You acknowledge that the Web Site and the Content are the property of Decision Resources, its affiliates, or its licensors, and are protected by copyright, trademark and other intellectual property laws. Nothing in these Terms of Use or on the Web Site will be construed as granting you any right to use any trademarks, service marks and logos displayed on the Web Site. You agree not to use any name, trademark or logo of Decision Resources or any of its parents, affiliated or subsidiary companies, in any advertising or promotional materials, or to suggest any relationship between you and us, or in any manner that would infringe any of our rights.

  3. 3.  Restricted Areas, Passwords and Security.

    Certain areas of the Web Site may be accessed and used only by clients to whom Decision Resources has issued passwords (“Restricted Areas”). You are not authorized to access or use Restricted Areas unless you have received a password from us, or from your employer in accordance with its license agreement with us. You may not share your password or access to the Web Site, and you may not use another person’s password to access the Web Site.

    If you are authorized to access and use a Restricted Area because you have received a password from us or from your employer in accordance with its agreement with us (an “Authorized User”), you are responsible for maintaining the confidentiality of your password. You agree that you will not share your password with any other person or entity. You are responsible for all activities that occur in connection with your password, and you agree to notify us immediately of any unauthorized use of your password or account. You agree not to reproduce, distribute, display, perform, transmit, create derivative works of, or otherwise make available, any Content from Restricted Areas, in whole or in part, except as expressly allowed by the Terms of Use or by the express terms of the applicable contract between you or your employer and Decision Resources.

  4. 4.  Unlawful and Other Prohibited Uses of the Web Site.

    You agree not to use the Web Site for any purpose that violates any applicable law or that is prohibited by the Terms of Use or the terms of use posted for a specific area of the Web Site. You may not cause, or attempt to cause, damage to the Web Site, and you may not disable, overburden, impair or interfere with the operation of the Web Site or any of our computer systems or networks. You may not gain, or attempt to gain, unauthorized access to any Restricted Areas of the Web Site or to any of our computer systems or networks. You may not use any spider, robot, scraper, or other automated means to access or use the Web Site, the Content, or any computer system or network of Decision Resources or its parent or affiliates, without our prior written permission.

  5. 5.  No Use By Minors

    Children under 13 years old are not permitted to use this Web Site.

  6. 6.  Copyright Complaints; DMCA Notice.

    Decision Resources respects the intellectual property rights of others, and we prohibit users of our Web Sites and services from submitting, uploading, posting or otherwise transmitting any materials that violate another person’s intellectual property rights.

    Decision Resources complies with the provisions of the Digital Millennium Copyright Act (“DMCA”). As required by the DMCA, a Designated Agent has been established with proper documentation sent to the US Copyright Office.

    Notices of infringement under the DMCA should be addressed to:

    Email: dmca@TeamDRG.com


    Decision Resources
    Attn: Legal Department / DMCA Notices
    8 New England Executive Park
    Burlington, MA 01803

    Tel: (339) 234-9239
    Fax: (781) 993-2766

    To file a notice of infringing material on a site owned or controlled by Decision Resources or our affiliates  please provide a notification containing the following details:

    1. Reasonably sufficient details to enable us to identify the work claimed to be infringed or, if multiple works are claimed to be infringed, a representative list of such works (for example: title, author, any registration or tracking number, URL);
    2. Reasonably sufficient detail to enable us to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material);
    3. Your contact information so that we can contact you (for example, your address, telephone number, email address);
    4. A statement that you have a good faith belief that the use of the material identified in (2) is not authorized by the copyright owner, its agent, or the law;
    5. A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is alleged to be infringed.
    6. Your physical or electronic signature.

    Content hosted on third party Web sites is the responsibility of those Web sites, and not of Decision Resources. If you are the copyright owner of Content hosted on a third party Web site, and you have not authorized the use of your Content, please contact the administrator of the hosting Web site directly to have the Content removed.

  7. 7.  Termination of Use.

    You agree that we may, in our sole discretion, terminate your access to the Web Site. We may monitor all access to and activity on the Web Site.

  8. 8.  Disclaimer of Warranties.

    Except where expressly provided otherwise, the Web Site and Content are provided “AS IS”. We, to the fullest extent permitted by law, disclaim all warranties of any kind (express, implied or otherwise) regarding the Web Site and the Content, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not make any warranty about the accuracy, reliability, completeness, timeliness, or quality of the Web Site or the Content. We do not warrant that the Web Site will operate without error or interruption or that it is secure.

  9. 9.  Limitations of Liability and Remedies.

    1. Your use of the Web Site and the Content is at your own discretion and risk. If you are dissatisfied with the Web Site or the Content, your exclusive remedy is to stop using the Web Site and the Content.
    2. In no event will we be liable to you for any direct, indirect, special, incidental, consequential, exemplary or other damages of any kind (including, without limitation, damages or costs resulting from loss of profits, revenue or business, or resulting from any error in the Content, or resulting from any decision made or action taken by you in reliance on the Content, or resulting from any unavailability of the Web Site, or resulting from harm to or loss of equipment, software or data, or resulting from any claim against you by a third party) arising out of or in connection with the Web Site or the Content, even if we are negligent or otherwise at fault, and regardless whether we are advised of the possibility of such damages.
    3. The foregoing exclusions and limitations of liability and remedies will apply, to the fullest extent permitted by law, in all actions of any kind, whether based on contract, tort, or any other legal or equitable theory. Each of these exclusions and limitations is intended to be separately enforceable, without regard to the other exclusions and limitations, and without regard to whether any other remedy under these Terms of Use fails of its essential purpose.
    4. Some jurisdictions do not allow the disclaimer of certain warranties or the exclusion or limitation of incidental or consequential damages, and in such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
  10. 10.  Indemnity.

    You agree to indemnify and hold harmless Decision Resources, its parent, affiliated and subsidiary companies, and its and their officers, directors, employees and agents, from and against all claims, actions, suits, damages, liabilities and costs (including, without limitation, reasonable legal fees) resulting from your breach of any provision of these Terms of Use or your use of or reliance on the Web Site or the Content.

  11. 11.  Links to Other Sites.

    The Web Site may contain links to third-party web sites maintained by others. These links are provided solely as a convenience to you and not as an endorsement by us of the contents of any such third-party web sites. We are not responsible for the content of linked third-party sites and do not make any representations regarding the content or accuracy of materials on such sites. If you decide to access linked third-party web sites, you do so at your own risk.

  12. 12.  Applicable Law and Jurisdiction.

    All matters arising from or relating to your access to and use of the Web Site, or these Terms of Use and the validity, construction and effect thereof, will be governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflicts of laws principles. You agree that all claims you may have arising from or relating to these Terms of Use or your access to or use of the Web Site will be heard and resolved exclusively in the applicable courts of the Commonwealth of Massachusetts, USA. You hereby consent to the personal jurisdiction of such courts over you, and waive and agree not to assert any objection to proceedings in such courts (including lack of proper jurisdiction or venue or inconvenience of forum).

  13. 13.  General.

    If any provision of these Terms of Use is held to be invalid or unenforceable, that provision, to the extent unenforceable, will be struck, and will not affect the validity or enforceability of the remaining provisions. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms of Use set forth the entire agreement between you and us with respect to the subject matter hereof.

    Connect with us
Updated Effective: October 2015

This Research Privacy Policy explains how we handle the Personal Information that you provide when participating in interviews, surveys (on-line, paper or telephone) or other market research conducted by Decision Resources (collectively, “DRG Research Activities”). This Research Privacy Policy applies to the DRG Research Activities conducted by Decision Resources Group including its subsidiaries (collectively, “Decision Resources”) that link to this Research Privacy Policy (the “DR Sites”). For clarity, this Research Privacy Policy does not apply to HealthLeaders-InterStudy or Abacus International. This Research Privacy Policy does not apply to Personal Information collected from you for purposes unrelated to DRG Research Activities.

For information regarding how we handle the Personal Information that you provide to us on Decision Resources Web sites for sales and marketing interactions with Decision Resources or for purposes unrelated to DRG Research Activities, please see the Decision Resources Group Online Privacy Policy. For information regarding Decision Resources© collection of certain other types of technical and Web browsing information through cookies and similar technologies, please see the Decision Resources Group Cookies Policy.

Please read this Research Privacy Policy closely before participating in DRG Research Activities or submitting Personal Information to us for DRG Research Activities.

I. Types of Information Collected

  • What types of information does Decision Resources collect when conducting DRG Research Activities?

    Personal Information You Submit: Decision Resources collects Personal Information that you provide to us or to third parties working on our behalf when you participate in DRG Research Activities. For example, you may submit your name in combination with your business contact information, professional qualifications, areas of specialty, your years of experience, your employer’s name and other demographic information.

    Other Personal Information. We also may collect information about you from third parties or from publicly available sources.

    Definition of Personal Information. “Personal Information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Decision Resources and maintained by Decision Resources in an accessible form, including information about you held in combination with other identifiable information. Examples of information that identifies you or could reasonably be used to identify you and which we therefore treat as Personal Information include your name, your postal address, your e-mail address, your telephone number, and any medical registration numbers (e.g., nursing license number).

II. Collection of Personal Information

  • Does Decision Resources collect "sensitive" Personal Information?

    Under different privacy regimes around the world, certain information including financial and health information may be deemed sensitive. This section describes how Decision Resources may collect personal health or financial information.

    In connection with the DRG Research Activities, you may be asked to provide your health information. However, Decision Resources will de-identify health information prior to sharing it with third parties.

    In connection with the DRG Research Activities, you may be asked to provide certain financial information in order to process honoraria payments or for legally required forms related to such payments.

    Decision Resources shall adopt additional measures as required by local law for the processing of sensitive Personal Information. By providing us with sensitive Personal Information, you consent to Decision Resources collecting, transferring, storing, and processing it.

  • How does Decision Resources use Personal Information about me?

    DRG Research Activities. We use the information that we collect to conduct surveys, to identify and recruit individuals to participate in DRG Research Activities, to interview individuals relating to our research, to create directories and compile databases of contact information, and to identify individuals who are newsworthy in connection with our research reports.

    Fulfillment of Purpose. We will use the Personal Information you provide to fulfill the purpose for which it is provided. For example, we may use Personal Information about you to conduct surveys or interviews, to analyze survey results, to respond to your questions about a DRG Research Activity, and/or to conduct audits of third parties performing research services on our behalf.

    Future DRG Research Activities. We may use Personal Information about you to seek your participation in future DRG Research Activities.

    Honoraria Payments. We may use your Personal Information to process an honoraria payment and to provide you with legally required forms related to such payments.

    Administrative Communications. From time to time, in our sole discretion, we may use Personal Information about you to send you important information, changes to our terms, conditions or policies and/or other administrative information.

    Internal Business Purposes. We may also use Personal Information about you for our internal business purposes, such as data analysis, developing new products, enhancing our websites, improving our surveys, products or services, and identifying participation trends.

  • Will Decision Resources combine Personal Information I provide in connection with DRG Research Activities with other Personal Information about me?

    Decision Resources may combine the Personal Information that you provide in connection with DRG Research Activities with the Personal Information provided by you to Decision Resources through non-DRG Research Activities. Please see the Decision Resources Group Online Privacy Policy for more information.

    Decision Resources may combine Personal Information that you have provided to us directly with records or information provided by third parties and/or with publicly available information.

    Third parties with whom Decision Resources has contracted to provide services may combine the information gathered through DRG Research Activities with information collected through non-DRG Research Activities. This combined data may be provided to Decision Resources.

  • What choices do I have about how Decision Resources collects and uses Personal Information that I provide?

    Your participation in some DRG Research Activities is contingent upon your agreement to provide us with certain Personal Information.

  • Does Decision Resources share Personal Information with third parties?

    Affiliates and Subsidiaries: All Personal Information and non-Personal Information we collect about you may be shared with our affiliates and subsidiaries.

    Third Party Service Providers. Decision Resources may share your Personal Information with third parties with whom we have contracted to perform DRG Research Activities on our behalf (e.g., survey vendors and financial institutions that process honoraria payments) and/or with whom we have contracted to provide technical or administrative support.

    Participation in Market Research. We do not share with our clients the Personal Information of our market research survey or interview participants without consent of the individuals involved, subject to the terms of this Policy.

    Assignment. In the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Decision Resources© business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings), we may transfer information that we collect about you to an affiliate or a third party.

    Law Enforcement, Emergencies and Compliance. Decision Resources may disclose Personal Information about you to others as we believe to be appropriate: (i) under applicable laws, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iv) to enforce the terms and conditions of your participation in DRG Research Activities; (v) to protect our operations or those of any affiliates or subsidiaries; (vi) to protect the rights, privacy, safety or property of Decision Resources, our affiliates, you or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain.

  • How does Decision Resources protect your Personal Information?

    It is Decision Resources© practice to use reasonable organizational, technical and administrative measures to safeguard Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.  Please do not send us sensitive information through email.

  • Does Decision Resources transfer Personal Information to different jurisdictions?

    The Personal Information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.  Whenever Decision Resources handles Personal Information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with this Research Privacy Policy, our Online Privacy Policy, and applicable laws and regulations.

  • How does Decision Resources protect the privacy of children?

    Decision Resources does not knowingly allow children (we define “children” as minors younger than 13) to participate in DRG Research Activities unless we have obtained parental or legal guardian consent, and in such cases, we will not collect Personal Information about the child. We do not knowingly allow children to use any of our online services.

    If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

  • How may I correct or remove Personal Information that I have provided to Decision Resources?

    You may request that we remove your Personal Information from our current records or that we amend your Personal Information. Please notify us of your wishes by contacting us in one of the ways specified below. If you would like to review, correct, update or suppress Personal Information about you that has been previously provided to us, you may contact us by emailing us at or by sending us a letter to at the address in Section III.

    For your protection, we will only implement such requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

    In each event, you must clearly indicate the information that you wish to have changed, or that you wish to have your Personal Information removed from our database or the limitations you wish to put on our use of your Personal Information. We will endeavor to comply with your request as soon as reasonably practicable. We may need to retain certain information for compliance and recordkeeping purposes, and there also may be residual information that will remain within our databases and other records, which will not be removed. Finally, we are not responsible for removing or suppressing information from any published research or from the databases of third parties with whom we have already shared your Personal Information, or limiting their use of your Personal Information.

III. Contact Information and Policy Updates

  • How can I contact Decision Resources?

    If you have questions about the use, amendment, or removal of Personal Information that you have provided to us, or if you would like to opt out of future communications from a Decision Resources business or a particular Decision Resources program, please contact us by e-mail at privacy@TeamDRG.com. Alternatively, you may send a letter to the following address:

    Decision Resources Group
    Attn: Privacy
    8 New England Executive Park
    Burlington, Massachusetts 01803 USA

    In all communications to Decision Resources, please include your name, the specific DRG Research Activity you are contacting us about, and a detailed explanation of your request.

    If you would like to remove, amend or correct the Personal Information that you have provided to us and are contacting us by e-mail, please put “Removal Request” or “Amendment/Correction Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

  • How will I know whether Decision Resources has updated this policy?

    Without prejudice to your rights under applicable law, Decision Resources reserves the right to amend this Research Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes, and good business practices.

    If Decision Resources changes its privacy practices, an updated version of this Research Privacy Policy will reflect those changes, and we will notify you of such changes by updating the effective date at the top of this Research Privacy Policy.

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Updated Effective: October 2015

Our website uses cookies for performance and functionality. This policy explains the cookies that we use and our reasons for using them.

  • Why do DRG Web Sites use "cookies" and other tracking technologies?

    A “cookie” is a file that our webserver may send to your computer when you access a Decision Resources Web site. This file is then stored on your computer. After you have entered Personal Information into a form or data field on a Decision Resources Web Site, Decision Resources may use cookies and certain other technologies to allow that Web site to “remember” your personal preferences, such as sections of that Web site that you visit frequently and, if you choose, your user ID.

    Passive information collection technologies can make your use of DRG Web Sites easier by allowing Decision Resources to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve DRG Web Sites. Certain features of DRG Web Sites may not work without use of passive information collection technologies.

    You can also learn more about cookies by visiting www.allaboutcookies.org.

  • What types of cookies and other tracking technologies do DRG Web Sites use?

    DRG Web Sites use “session” cookies. Session cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on our Web sites, block visitors from providing information where inappropriate (the site “remembers” previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes) and to collect aggregated statistical information.

    DRG Web Sites may use “persistent” cookies. Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the Web site visitors find most valuable, and customizing the Web site based on your preferences on an ongoing basis.

    DRG Web Sites may use third party cookies, such as “advertising” cookies. These cookies are used to provide you with interest-based offers or ads, or to provide site analytics.

    DRG Web Sites may use “web beacons” (also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs) A web beacon is a tiny graphic on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the Web site server information such as the IP address and browser type related to the visitor’s computer. Web beacons may be placed on online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted.

  • What choices do I have about Decision Resources use of cookies and other tracking technologies?

    You can block cookies by using the setting on your internet browser that declines to set cookies. However, if you set your browser settings to block all cookies, you may not be able to use all or parts of our site.

    Some Internet browsers allow you to limit the use of cookies and other tracking technologies. Please refer to the information provided by your Internet browser for instructions on how to do so (generally found under a “Help” menu).

    Additional information about how to adjust your browser setting to block or delete cookies can be found at www.allaboutcookies.org/manage-cookies/

  • Consenting or Withdrawing Consent

    By continuing to use our site, you are agreeing to the placement of cookies on your computer. If you would like to withdraw your consent, you will need to delete your cookies using your internet browser settings.

    If you would like further information about this policy, please contact privacy@TeamDRG.com.

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