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Director, Client Engagement - Real World Healthcare Data

  • May 5, 2020
  • Toronto, ON


Decision Resources Group (DRG), Part of Clarivate, is seeking a dynamic Director, Client Engagement to assist our mission critical Real World Data & Analytics team. The Director, Client Engagement will work closely with the Data and Analytic Sales team to support the sale of data, services, and advanced analytics. They will also work closely with Operations Leads and Project Managers to ensure engagement success and satisfaction from our largest and most complex clients.

DRG’s Data & Analytics team is the fastest growing part of our organization, with a 50% compound annual growth rate (CAGR) over the past 5 years. We provide custom and semi-custom data and analytical solutions to some of the largest biopharmaceutical and medical technology companies in the world. We engage our clients in a consultative approach, working in partnership to translate challenges into business questions, which we answer using data-driven methodologies. We seek self-directed, critical, and inquisitive professionals who are capable of proposing, executing and owning such engagements, and who are excited by applying advanced methods to big data to solve consequential and complex problems.

Primary Responsibilities:

  • Support the growth of the Analytics business by driving or contributing to the sale of data, services and advanced analytics
  • Independently lead data analytics projects through all phases including scoping, approach development, execution and delivery; owning project success and client satisfaction for a portfolio of clients
  • Direct project team in identifying and overcoming data, methods and technical challenges; creating client-ready deliverables that clearly answer business questions; and ensuring that results make sense in business and therapy area context, and answer the most important question – “so what”
  • Serve as leader/mentor to junior team members, identifying their areas of growth and providing constructive feedback


  • BA/BS in a life science or business-related field is required, graduate degree preferred
  • 5-7 years of experience in client-facing roles of increasing responsibility, involving data analysis and/or consulting
  • Deep expertise in healthcare, and specifically life sciences is required
  • Excellent presentation, verbal, and written communications skills
  • Structured thinker able to quickly analyze and distill key issues for a senior audience
  • Passion for solving complex data challenges and ability to convey them in a concise fashion


At DRG, part of Clarivate, we know that better understanding of data leads to better application of data, which is why our experts partner with our clients to transform varied bodies of data into the evidence required to make well-informed business decisions.

Decision Resources Group (DRG), in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Ontario Human Rights Code is committed to providing accommodation for persons with disabilities during the recruitment process and subsequent employment upon request. DRG will consult with job applicants who have requested accommodation, and who have been invited to participate in the recruitment and/or selection process, on the provision of effective accommodation measures.


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