Description Serve as point of contact for sales team members for questions and logistics. Manage case load of Tier 1 and Tier 2 CRM tickets in Zendesk Find and fix sales process weaknesses, support Salesforce process enhancements, modifications and best practices development. Ensure that data on deals and opportunities are properly and accurately entered into the system. Create and enhance business processes and tools that support the sales team. Develop strong collaborative relationships with key stakeholders across the company. Manage multiple concurrent projects and drive initiatives in a cross-functional environment. Create and enhance business processes and tools that support the sales team. Create and run Salesforce reports based on the needs of the sales team. Comprehend, extract, and analyze information from various data sources for ad-hoc and reporting/dashboards needs. Develop and deploy metrics, dashboards, process changes and enhancements to improve sales effectiveness and productivity
Skills Strong problem solving skills, and analytical capabilities specifically within Salesforce Proficient in Salesforce administration. Demonstrate basic project management skills including strong organization, attention to detail, and ability to coordinate and interact with cross-functional teams Independence and the ability to learn quickly. Excellent ability to communicate across groups and levels within the organization, active listener. •Excellent written and verbal communication skills, strong presentation skills. Ability to organize and prioritize in a fast-paced environment.
Experience 1-3 years work experience in a results-driven business role, preferably in sales, customer success or operations.
Decision Resources Group is a cohesive portfolio of companies that offers best-in-class, high-value information and insights on important sectors of the healthcare industry. Clients rely on this analysis and data to make informed, knowledgeable decisions.
With over 1,200 employees worldwide, Decision Resources Group provides the pharmaceutical, biotech, medical device, financial services and managed care industries with the analytics they need to compete and thrive in an increasingly competitive marketplace. Through both organic growth and an aggressive acquisition strategy, Decision Resources Group has become the premier provider of healthcare analysis and data in the world. Please visit us at: http://decisionresourcesgroup.com.
Decision Resources Group offers a competitive compensation package and medical, dental and life insurance programs from first day of employment. We also offer a 401(k) retirement plan after two complete months of employment. We are an equal opportunity employer.